White Paper

May 19, 2020

VPN & the Importance of MFA

A lot of things are different right now – particularly your work life. If you are finding yourself working from home currently, you are not alone in adjusting to a new work schedule. However, working from home can put you at risk of cyber-attacks you may not even be aware of. Most of us are used to the organization-wide protection that comes with working in an office, but once you start working remotely, there are critical security factors that need to be taken into consideration, specifically the use of a VPN and multi-factor authentication (MFA).

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May 05, 2020

Cisco Webex Meetings for the New Normal

Around the world, more people than ever are working remotely. These unprecedented times require a unique connectedness, resiliency, and most importantly, the ability to virtually collaborate. Collaborative applications and software have taken on a lot of responsibility lately – businesses are relying on these applications to file share, project manage, and meet “face-to-face” all day every day. Cisco Webex Meetings brings connecting, communicating, and collaborating together on one platform, helping this “new normal” feel as close to the old normal as possible.

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April 29, 2020

Basic Tools for Remote Work

As many of us have suddenly gone from working in an office to working from home, it might feel overwhelming adjusting to this new normal. The tools that we are accustomed to using within our organization-wide infrastructure might work a little differently from home. Fortunately, there is a plethora of tools and resources available right now that can help make working remotely a little easier.

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April 15, 2020

Is Your Home Prepared for the New Normal?

The spring of 2020 normally should be filled with lively spring breaking students, warmer temperatures and plenty of floral color to give us all much-needed happiness from the cold winter that has passed. However, this year has brought us all a whole new challenge we had never expected and has plunged us all into a world of remote working, social distancing and placed our home Internet at the forefront of our lives.

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March 31, 2020

Microsoft Teams: Collaboration Made Easy

Now, more than ever, collaboration has become a critical aspect of our everyday lives. As more companies and organizations continue to adopt remote, work-from-home policies, we’ve found ourselves communicating behind a screen more than in-person interactions. Collaboration and effective communication will be the key to success for the foreseeable future. With that comes the need for a platform that seamlessly unifies the workplace necessities we all depend on – chat, file sharing and storage, video conferencing, calendar organization, and integration of applications. Microsoft Teams connects virtual teams to one another on a single platform helping to make remote collaboration easier than ever.

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March 03, 2020

Better Service Through Added Insight

What do you think of when you hear the word “insight”? Dictionary.com defines the word as “an instance of apprehending the true nature of a thing, especially through intuitive understanding”. Intuition and understanding are key characteristics to gaining and providing insight, and having that knowledge means you can share important information to those who need it. Hence, Cisco Meraki introduced Meraki Insight, created to gather data, share their insight, and provide complete visibility into all aspects of the end-user’s network experience.

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February 27, 2020

What You Need to Know About Office Hoteling & The Technology Behind It

The workplace as we once knew it is changing.  More and more companies are beginning to adopt work-from-home policies and providing office spaces on an as-need basis. The term for this is office hoteling, or hoteling, and it’s allowing companies to optimize their office space and ultimately reduce costs.

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February 19, 2020

Kari’s Law Is Now in Effect: What Does This Mean for Businesses?

In February of 2018, Kari’s Law was passed into federal law. The law, which was named for Kari Hunt who was tragically murdered in her hotel after several failed attempts to dial 9-1-1, requires all MLTS systems in the U.S. be configured to directly dial 9-1-1. Businesses out of compliance can expect penalties and fines from the FCC if they do not update their systems immediately. 

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February 04, 2020

Streamline Your Collaboration with Microsoft OneDrive

The capabilities of Microsoft applications go further than you may know, incorporating thousands of functionalities to help make your business processes more streamlined. A lot of times, businesses may not realize the full potential of Microsoft applications. They may use Outlook for email, Microsoft Word, Excel, and PowerPoint for documenting, but are unaware of the other powerful tools available to them. Within an organization, collaboration and sharing are extremely important, but sending Word files back and forth is inefficient and can get confusing. That’s why it’s time to unlock Microsoft OneDrive’s full sharing potential and begin collaborating more effectively.

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January 27, 2020

Wireless Trends to Look Out for in 2020 & Beyond

As we embark on a new decade, wireless technology continues to grow and evolve at a rapid pace. With the increasing number of users heavily relying on Wi-Fi and other wireless solutions, today’s means of communication may look completely different by the end of the 2020 decade. New and emerging wireless technologies will play key roles and contribute to the way we communicate in the future including self-driving cars, artificial intelligence, robots, and drones. With the fresh start of 2020, we compiled a list of the major trends in wireless technology you will want to be aware of.

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January 21, 2020

Important W4 Changes in 2020: Who It Will Affect & How

Recently, the IRS released a new and improved Form W-4 for the 2020 calendar year. According to the IRS, the updated form, used by payroll departments across the nation, is designed to “[reduce] the form’s complexity and [increase] the transparency and accuracy of the withholding system.” Ultimately the new form requests the same information as the old version, but in a simpler fashion. As tax season approaches, you might be thinking, “Is this going to affect me?” That depends. If you work in a payroll department and rely heavily on Viewpoint Vista software, you will want to keep reading.

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December 30, 2019

Are You Protected Against the Dangers of the Dark Web?

The term “dark web” may ring some negative bells, as you have probably heard or read about the dangers of it. While the dark web has many complicated facets to it, Investopedia defines the term as “encrypted online content that is not indexed by conventional search engines. Nowadays, cyber criminals on the dark web are going beyond stealing social security and credit card numbers. Digital credentials such as usernames and passwords of you, your employees, and your clients that are critical to your business operations are hot commodities on the dark web.

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December 03, 2019

LEM Ticketing: BIG Makes It Easy

LEM tickets tend to pile up quickly and can be difficult to organize. Not to mention, keeping track of each and every ticket number is a full-time job within itself. BIG eliminates the duplication and triplication, making job billing, job costing, and payroll ten times easier than traditional methods.

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November 18, 2019

The Benefits of Providing Free Wi-Fi For Customers

Wi-Fi is becoming the fourth utility, and people expect easy access to it while they’re out and about. They expect fast, reliable Wi-Fi while they are shopping for groceries, waiting in line for coffee, or sitting at the doctor’s office. If you’re a business owner still on the fence about offering free Wi-Fi for customers, here’s why doing so will benefit your business.

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November 05, 2019

Embrace the New Wireless Standard

By now, you’ve probably heard the term Wi-Fi 6, or 802.11ax, and how it’s going to change the world. If you haven’t, you can catch up on the basics of Wi-Fi 6 on our blog post. Essentially, it will drastically improve the current wireless world by delivering superior connection, reliability, better battery life for devices, and perform better in real-world scenarios where Wi-Fi often lags (i.e., in airports and stadiums). As Wi-Fi continues to be the most efficient way to deliver a dependable wireless connection, and as more businesses begin to support Wi-Fi 6, it’s important to embrace this new age of connectivity. That’s why Cisco Meraki released Wi-Fi 6 compatible access points (APs).

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October 31, 2019

An Intro to The 6 GHz Band

As the wireless world embarks on it’s 20th year of existence, it’s easy to say it has been a great success. Due to that success, Wi-Fi has grown exponentially, and it will only continue to do so. With that comes a need for better performing Wi-Fi and more spectrum, thus the FCC will be allocating between 800 to 1,200 MHz of spectrum to Wi-Fi in the 6 Gigahertz (GHz) range. Doing so will allow for new channel sizes of 160 MHz, speeds approaching 9 GB, and will free up additional unlicensed spectrum, helping to bring Wi-Fi technology into a new era.

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October 30, 2019

Reduce Your Payroll Processing Time

Organizations with multiple companies, multiple payrolls, and multiple processes can now streamline their payroll processes on one, customized app that is created to fit their business.

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October 23, 2019

The Risk of Toll Fraud and How to Prevent It From Happening to You

Recently, business’ voice mailboxes have been an easy target for hackers due to outdated or unsupported PBXs. Hackers gain access and reroute business’ mailboxes to other countries, resulting in toll fraud, and exuberantly high long distance and international charges. While the 3CX Phone System is built to handle attacks such as these, thanks to its built-in Anti-Hacking Modules and the ability to restrict calls by country code, older PBXs are susceptible to these extremely expensive attacks.

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September 30, 2019

AlienVault USM Anywhere

When it comes to cyber security, organizations often lack the resources and manpower necessary to manage such operations. However, not acting on security will leave businesses in extremely vulnerable positions for cyber-attacks. For businesses where hiring a team of security experts is unrealistic, there are still options. AlienVault USM Anywhere is a platform that detects threats, responds quickly to incidents, and manages security compliance.

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September 23, 2019

AI: How It Will Benefit the Construction Sector

It’s no secret that the construction industry lacks technological advancement while most other industries are taking full advantage of it. According to Constructible, the industry has only grown about 1 percent per year over the course of the last several decades, while manufacturing has grown 3.6 percent and the entire world economy by 2.8 percent. It’s also infamous for its poor planning and budgeting, miscalculations, and cost overruns. New and emerging technologies such as artificial intelligence (AI) will help the industry overcome challenges, keep up with the global economy, and improve construction sites.

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September 18, 2019

Managed WiFi Within Senior Living MDUs

As the “Baby Boomer” generation continues to age, the assisted and senior living industries are seeing substantial growth. Due to improved quality of life and longer life expediencies, the population of Americans aged 65 and older is projected to reach 98 million by 2060. As more and more tech-savvy seniors move into these multi-dwelling units (MDUs), the demand for wireless connectivity becomes apparent. By implementing managed WiFi and providing a reliable internet connection to residents and workers, MDU operators can increase revenue, deliver a superior amenity, and set themselves apart from the competition.

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August 30, 2019

Looking For the Best Backup Solution for Your Business? Look No Further

It’s extremely important to perform backups to prevent losing data such as files, folders, applications, or images in the event of operator error, hard drive failure, or an unexpected disaster. Microsoft Azure provides three distinct tiers of backup capabilities that appeal to businesses of all sizes with different needs, making sure backed-up data is available when you need it.

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August 23, 2019

Social Engineering: Is Your Company at Risk?

Nowadays, educating, training, and engaging employees on the continuous problem of social engineering prevents more cyber attacks from happening. The security company, KnowBe4, is the largest security awareness platform that educates and enables users to make smart security decisions that prevent social engineering from occurring. Business Information Group, a partner of KnowBe4 facilitates these capabilities for organizations, allowing them peace of mind their information is safe.

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August 19, 2019

Wi-Fi 6: The Basics

Wi-Fi 6 is, the latest and greatest generation of W-Fi, is on it’s way. Before it arrives, it’s important to understand the basics and how it will change the way we use the Internet. This new Wi-Fi promises to be better and faster, improving battery life and increasing the number of people who can connect to a network, while reducing latency.

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October 17, 2017

Hacked Today, Gone Tomorrow

Technology has allowed organizations to conduct their business more efficiently than ever before.  However, that efficiency has come with additional risks to their infrastructure, clients, and employees.  Data breaches and other forms of cyber-attacks will continue to occur, and no organization is immune to these threats.

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September 13, 2017

You’ve Implemented a New ERP – Now what?

Implementing an Enterprise Resource Planning platform can be a daunting challenge. The investment in time and resources is usually something that most large organizations only undertake in rare occasions, and fairly infrequently.  Now that the system is Live and the organization is using the new tools available, many organizations simply return to focus on their core business, and the project team that implemented the new software returns to their “day jobs”.

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August 07, 2017

717/223 Area Code Overlay FAQ’s

Get the quick facts and best practices of the new 717/223 Area Code Overlay

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July 20, 2017

What is Unified Communications and What are the Benefits

It is described as integrating communications in order to optimize business processes.  That means that a company is able to unify its typical business processes of both real-time (phone calls, conference calls, videoconferencing) and non real-time (voicemail, email) communications.

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July 11, 2017

Not All Clouds Have a Silver Lining

The “Cloud”:  the wonderful, magical buzz-word that aims to solve all of IT’s cost issues and ease of access to business data. Depending on what side of the IT organization one falls The Cloud can either be a worthwhile way to save on IT expenditures and maintenance costs or yet another third-party service that requires management, recurring service charges, and worry about the security of the organization’s data.

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June 26, 2017

Deep Dive into Backup Best Practices

The data that we create every day is what we rely on to keep business moving forward.  What if one day the data is no longer available?  This may be due to ransomware, natural disaster, infrastructure failure or theft.  How can your company recover from an incident like this?  There are many different directions we can take this conversation but for right now let’s just focus on how we are backing the data up.

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June 21, 2017

Business (Lack of) Intelligence

Business Intelligence (BI) entered the popular business lexicon in the late 1990s, and has grown to such prominence that there are entire careers and service industries centered around business intelligence, and how it can give any organization with the resources a huge competitive advantage.

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May 10, 2017

Jumping into the ERP Swimming Pool

Enterprise Resource Planning (ERP) systems are often the keystone by which all business processes are built around.  Modern ERP systems are tailored to the specific industries they support, ranging from construction, retail, manufacturing, or even agriculture.

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April 11, 2017

Technology in Construction: From Cost Center to Strategic Partner

The realm of the traditional IT department and related staff used to be in a back corner of the office, emerging only when a business user ran into a problem, or the network or a critical server suddenly stopped working.  In traditionally conservative industries like the Engineering and Construction space, this delegation of IT to the background who only becomes useful when something stops working is even more prevalent.

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February 13, 2017

How Acquisition of Information Technology Services is Shifting

The traditional model of acquiring technology services is time and material; your server broke and your provider showed up to repair with no end in sight on what the dreaded bill was going to be.  The longer it took to diagnose and repair the more money it cost you, the consumer.  This often left clients feeling frustrated and vulnerable.    More recently technology providers have started to offer a more comprehensive acquisition model that is proving to be mutually beneficial, leaving clients satisfied, while providing the insight necessary to affordably remediate in a timely manner.  Many technology firms refer to this offering as Managed IT Services.

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January 10, 2017

Protecting Your Organization from Internal Threats

Network & IT security is a topic that we hear about everywhere, from big box stores like Target to the Presidential Election. Security is something that every company should be evaluating and planning for, so why aren’t they, because security is inconvenient.

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December 07, 2016

The Evolution of Backup: Is Your Organization Prepared for the Threats of Data Loss?

Years ago data backups were great insurance in the case of a catastrophic hardware failure. However, the need to restore from those backups was relatively infrequent. Many folks would question the value of expensive data backup systems because it was insurance that was rarely or never needed. Those days are long gone.

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December 07, 2016

Hacked Today: Gone Tomorrow – Cyber Security Considerations Every Business Should Take

Although the Construction Industry is not top of mind when thinking about the industries that fall victim to most cyber-attacks it is still a critical threat to any business that is connected to the internet. Based on the way a construction company and its associated partners access and share data; Cyber Security should be a component of risk mitigation for every company.

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September 16, 2016

Considering Cloud: Consider This

Cloud revenue is estimated to be $149.12B by 2019*.  I think it’s safe to say that cloud services and applications are here to stay; 59% of companies indicate that they are using some sort of cloud service for at least 1 or 2 applications*.

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