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Remote Work Webinar Series: The Importance of NOC/Help Desk Services

June 16 @ 11:00 am - 12:00 pm

One thing your business might be lacking is the ease of access to IT support and resources. A local network operations center (NOC) and help desk services are available 24/7/365 to monitor, troubleshoot and report on your entire network. In this webinar, we will be discussing the importance of a NOC and help desk services to help give you peace of mind while your workforce is remote.


Join BIG for an eight part webinar series that covers all the facets of working remotely. From remote working tools, to cybersecurity, collaboration and employee engagement, to how to maintain a remote workforce culture, and important disaster recovery plans – BIG is here to help you adjust to the new normal.

Connecting What Matters Most.


Meet the Presenter

John Dolmetsch, CIO

John has spent the last 20 years leading a nationwide wireless specialized practice and has become a recognized leader in the industry. Starting with municipal wireless in the early 2000’s, he has led his team as the Executive Architect on leading edge wireless initiatives including: Comcast/Xfinity nationwide Wi-Fi deployment and strategy, Exelon ConEdison and PPL Smartgrid Wireless Initiatives, State of Maryland Microwave and Edge Device Deployment, Siemens, Nokia, IBM and Johnson Controls Wireless SME Advisor, Comcast Stadium, Venue, Transit and Multi-Tenant Wi-Fi Strategy. John has extensive experience in converged technology solutions and leads a team of SMEs in all functions of technology solutions including advanced routing, cybersecurity, IoT, wireless, application development, building automation and mobility. In addition to Executive Architect and business leader, he provides guidance to the Economic Development Department for the State of Pennsylvania, York County and York City, on the implementation of technology for business development. John also sits on the York College Advisory Council for Technology Curriculum Development.



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June 16
11:00 am - 12:00 pm
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