Built in 1902, the Wilbur Chocolate Factory was a focal point of downtown Lititz for over 100 years, until it was closed in January 2016. Oak Tree Development Group purchased the 11-acre site and spent the next 2 years renovating the old factory into a mixed-use development.
After the hotel and condos opened in August 2019, visitors and staff complained about poor cellular coverage. The exposed brick walls, thick timber supports, and structural steel that provide the facility’s charm also reduce the cellular signals available within the rooms and condos. This limited connectivity led to frustrations and dissatisfaction from guests, residents, and employees.
In September of 2019, Oak Tree Development reached out to BIG Wireless to help improve cellular coverage. BIG Wireless quickly responded and provided a comprehensive audit of wireless coverage within the facility, including all 74 hotel rooms and 25 condominiums. After this audit, BIG’s team was able to design and present a plan for adding much-needed cellular coverage within the facility.
Within 2 weeks, BIG Wireless had implemented the plan presented to Oak Tree Development. This included installing bidirectional amplifiers (BDAs) that amplify the cellular signal into every inch of the facility.
After installing these devices, cellular coverage instantly improved throughout the building. Residents of the Wilbur could receive strong cell signal where they once could not. For guests staying at the hotel or visiting the restaurant or market, better coverage means improved satisfaction and experience at the property.
"BIG was excited to work with Oak Tree Development and The Wilbur. To be partnered along Oak Tree Development that is making history and The Wilbur that was built on history, BIG is excited to continue helping companies like these connect what matters most."
Business Information Group
Implementation Date: October 2019
Timeline: 2 weeks
If your guests are complaining about poor cellular connectivity, contact Business Information Group for a comprehensive wireless coverage audit and plan.