Our Team

Scott Dolmetsch

For the last 28 years, Scott has worked to build BIG into the company it is today – a leading IT consulting firm delivering industry leadership and strategic, reliable solutions for clients. As the Founder and CEO, he oversees system analysis for clients, including providing appropriate system solutions within various industries, leading the migration of tax bureaus from their legacy systems to BIG’s tax collection and distribution systems, as well as designing and implementing functions to increase efficiencies in the tax administration system. With over 34 years in the IT industry, Scott has worked on several valuable projects including analyzing Pennsylvania’s Act 32 to develop software systems that enable tax collectors to meet the Act’s aggressive requirements. Scott’s extensive network management and system administration experience, as well as his application design and development expertise has led him to become the principle architect and technical manager of the PALite online filing systems for secure filing and payment of Pennsylvania local taxes. Scott has a Computer Information Systems degree from York College of Pennsylvania.

John Dolmetsch

John has spent the last 20 years leading a nationwide wireless specialized practice and has become a recognized leader in the industry. Starting with municipal wireless in the early 2000’s, he has led his team as the Executive Architect on leading edge wireless initiatives including: Comcast/Xfinity nationwide Wi-Fi deployment and strategy, Exelon ConEdison and PPL Smartgrid Wireless Initiatives, State of Maryland Microwave and Edge Device Deployment, Siemens, Nokia, IBM and Johnson Controls Wireless SME Advisor, Comcast Stadium, Venue, Transit and Multi-Tenant Wi-Fi Strategy.

John has extensive experience in converged technology solutions and leads a team of SMEs in all functions of technology solutions including advanced routing, cybersecurity, IoT, wireless, application development, building automation and mobility. In addition to Executive Architect and business leader, he provides guidance to the Economic Development Department for the State of Pennsylvania, York County and York City, on the implementation of technology for business development. John also sits on the York College Advisory Council for Technology Curriculum Development.

Jennifer Dangro

Jen brings over 15 years of sales and people management expertise in the technology industry. Working with local and national firms, she has served as an extension of their businesses by helping implement safe, reliable, and understandable solutions into their organizations. Prior to becoming the Vice President of Sales & Marketing, Jen began her career at BIG as Director of Sales & Marketing. Her role started by spearheading strategic sales and marketing initiatives, product development programs, and nurturing vendor relationships. Prior to BIG, Jen spent her career advising leading AEC companies on technology adoption in the areas of data, design and documentation. A natural leader with a strong voice, Jen has received many awards and recognitions over the years as a result of her knowledge and experience. She is the Co Author of “When Going BIG is Going BETTER”, the August 2018 issue of Construction in Focus, as well as “Managing Healthcare Construction Risks through Innovation & Specialization”, the fall 2014 issue of CFMA Building Profits.

Roger Hayes

Roger started his journey with Business Information Group’s Wireless division, BIG Wireless, in May of 2007. As the Vice President of Service Delivery & Field Services, he provides strategic leadership, management, and the vision necessary to ensure BIG has the proper operational controls, administrative and reporting procedures, and personnel systems in place to operate efficiently and effectively. Roger is responsible for BIG’s 24/7/365 NOC and Help Desk services, as well as subcontractor and vendor contracts and industry safety compliance. With over 20 years of financial and operational management experience in the IT and distribution industries, Roger has managed multiple projects for Fortune 100 companies in the cable operator, utilities, and telecommunication industries. He has led collaborative efforts to identify and implement ITIL standards across the enterprise and has managed a diverse and geographically remote staff to meet customer SLA’s in response and on-site arrival time.

Ken Jones

With over 25 years of experience, Ken is well versed in information systems management, analysis, and development. As Vice President of Consulting Services, he evaluates, recommends, and implements approved projects based on client needs and strategizes long term goals. He also serves as BIG’s IS Consulting Manager for enterprise clients. Ken has extensive programming knowledge in VB.NET (Visual Basic.NET), ASP.NET (Active Server Pages.NET), VB (Visual Basic), VBA (VB for Applications), VB (VB for Scripting), T-SQL (Transact Structured Query Language), SQL Server, SQL SSRS (SQL Server Reporting Services), SQL SSAS (SQL Server Analysis Services), SQL SSIS (Server Integration Services), HTML, JAVA and Crystal Reports. Ken has performed numerous software implementations from database creation, programming and administration with SQL, MS Access and Exchange Servers. Primarily focusing on Viewpoint Construction Software and Deltek Vision Software consulting, Ken’s expertise lies in the field of conversions to integrations and customizations, specifically using SSRS, SSAS and Crystal Reports. Additionally, Ken’s high understanding of Microsoft Business Analytics applications has led him to support clients in the architecture, design, and implementation of the tools.

William Ludwig, CPA

William “Butch” Ludwig, Chief Financial Officer/Controller of Business Information Group, started in 2011. As CFO, Butch oversees BIG’s executive strategy and corporate planning, all finance and administration responsibilities, as well as customer and vendor contract review. He is responsible for the implementation and conversion of BIG’s ERP system, the development of custom financial statements and KPI’s, and the creation of project and employee evaluations tools. Prior to taking on his role at BIG, Butch gained experience in auditing, GAAP financial statements, and client business process evaluations at ParenteBeard, LLC, formerly Beard Miller Company. Butch has his Bachelor of Science Degree in Accounting from Shippensburg University.

Mike Nitchman

Mike Nitchman, Vice President of Network and Security Operations, began his career at Business Information Group (BIG) in November of 2000. Throughout the last 20 years, he has seen BIG grow into a respected provider of network services, employing over 100 employees. With that, comes decades of knowledge and expertise required to lead his networking and security team of 26 talented and dedicated technical professionals. As the Vice President of Network and Security Operations, Mike oversees and enforces the networking and security strategy, reviews sales opportunities and serves as a liaison between Sales and Networking,  and also advises clients and provides best practices, associated risks, and strategic plans accordingly. Mike has over 30 years of experience designing and implementing network solutions. He began his career in 1987 as a computer tech at SoftSupport Computer Store. During that time, Mike started the computer enthusiasts club, White Rose IBM Computer Enthusiasts (WRICE), an outlet for local users to collaborate and learn about technology. In 1988, Mike ventured into database programming, writing several programs used by independent truck drivers to keep track of fuel mileage and trips. Thus, began his personal computer consulting business. From 1990-1995, Mike started as a Network Technician for Computer Resources of America and later became Service Manager where he oversaw a team of network technicians and engineers, while earning several certifications. In 1995, NetVision was formed, primarily focusing on networking services for small and medium sized businesses. Mike is a member of the Rotary Club of York and serves on the Membership Committee.

Deborah J. Olschefski

Deb’s passion is people. In 2019, she was brought on board to provide employee support to BIG while the company was undergoing an HR transition. Her role at BIG is to retain BIGs most valued asset – the employees.  As a member of the Leadership Team Deb proactively works to help BIGs employees find success. Whether it’s helping to create a career path, facilitate steps to grow an employee’s career or providing an encouraging word, that’s where you will find Deb. Deb began her career in Human Resources as an independent HR Consultant.  She was hired by a local Architectural and Engineering firm where she worked in HR and was placed on the Leadership Team.  Deb worked there for 18+ years before joining BIG. Deb attended Northern Kentucky University, Highland Heights, KY.