NOC & Help Desk Support

Is your internal IT staff stretched thin by resetting passwords, updating software, or diagnosing network issues? Find out how an outsourced Network Operations Center or Help Desk can support your IT staff and protect your network, users, and data.

Network Operations Center (NOC)

Imagine having a team of network engineers monitoring the health of your network around the clock, resolving issues before your team even notices them. Through an outsourced NOC, businesses of any size can benefit from 24/7/365 coverage.

A NOC serves as your network’s first level of defense, protecting your network from outages and performance issues. NOC can test software and hardware, certifying it prior to live use.

NOC engineers can alert your IT department when issues arise and can serve as an escalation level for help desk support. NOC monitoring can be a standalone service or included as part of your managed IT service plan.

Help Desk Support

Is your internal IT team getting bogged down with software updates, resetting passwords, and questions from your users? With an outsourced help desk, you can reduce your workload and free up your internal team to handle more pressing issues.

BIG’s outsourced help desk service provides immediate resolutions to end users – including software & device updates, security & password changes, as well as troubleshoot the most common problems and questions end users face.

Your team will have a direct line to a technical expert who has knowledge of your system and understands the right approach to problem resolution. Based in Central Pennsylvania, BIG’s help desk is staffed during regular business hours and then rolls into BIG’s NOC for after-hours support.

Supporting Your Remote Workforce

The COVID-19 pandemic forced organizations to implement remote workforces. As your company adjusts to working from home, do you need additional resources to support your end users?

Network interruptions, lost passwords, and cybersecurity attacks compound with a remote workforce, and organizations need the extra visibility and support that a help desk and NOC provide.

Resources for Adapting to a Remote Workforce

BIG – Experienced Outsourced NOC & Help Desk Partner

Since 1992, Business Information Group has been dedicated to helping Central PA businesses optimize technology. Through NOC and Help Desk services, BIG supports growing businesses by assisting employees, actively monitoring networks, and protecting systems against cyber attacks. BIG can also provide NOC service and field maintenance for wireless networks.

Based here in Central Pennsylvania, BIG’s team of NOC engineers and help desk technicians provide 24/7/365 network monitoring, after-hours support, and custom SLAs based on your needs. The team at BIG provides peace of mind that your network is in good hands.

  • icon 24/7/365 Network Monitoring
  • icon SLAs & Escalation Paths
  • icon Proactive resolution and detection
  • icon After Hours and Emergency Support

Start a Conversation with BIG

Interested in learning more about how BIG’s NOC or Help Desk can support your organization? Contact BIG today to start a conversation.

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