Finding the right support for your network can be challenging.

If your internal IT staff is managing a growing team of employees and using a mix of new and legacy technologies, having dedicated support team to rely on makes all the difference.

Having dedicated help desk and NOC support prevents downtime caused by maintenance and performance issues while freeing up your internal team to spend more time growing your business and less time in the weeds.

Network Operations Center (NOC)

Imagine having a team of network engineers monitoring the health of your network around the clock, resolving issues before your team even notices them. With BIG’s NOC, businesses of any size can benefit from 24/7/365 coverage.

The NOC serves as your network’s first level of defense, protecting your network from outages and performance issues. Our NOC tests software and hardware, certifying it prior to live use. NOC engineers alert your IT department when issues arise and serve as an escalation level for our in-house help desk support. NOC monitoring can be a standalone service or included as part of your managed IT service plan.

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Help Desk

Is your internal IT team getting bogged down with software updates, resetting passwords, and questions from your users? With BIG’s help desk, you can reduce your workload and free up your internal team to handle more pressing issues.

Our help desk services provide immediate resolutions to end users – including software & device updates, security & password changes, as well as troubleshoot the most common problems and questions end users face.

Your team will have a direct line to a technical expert who has knowledge of your system and understands the right approach to problem resolution. Based in Central Pennsylvania, BIG’s help desk is staffed during regular business hours and rolls into BIG’s NOC for after-hours support.

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See Our Capabilities

24/7/365 Monitoring
SLAs & Escalation Paths
Proactive Resolution and Detection
After Hours and Emergency Support

Central PA’s Leading Network Operations Center

We serve as an extension as our clients’ businesses, helping them enable meaningful technology transformations and improve their operational productivity. Serving over 250 clients, our NOC and help desk are locally based and fully staffed with BIG employees.

About BIG

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Related Services

Companies who need NOC & help desk support often benefit from these additional services:



We’ve developed deep experience in monitoring networks & help desk support for these industries:

Get Started

Ready to get much-needed help with monitoring your network and managing technical support? Reach out to BIG and see how we can help.